Dear Patients and Families,

We hope this letter finds you in good health. The Illinois Department of Public Health has recently notified that dental offices may now return to patient care. This includes emergency and elective procedures alike. We will begin seeing patients on Tuesday, June 2. While many things have changed in response to Covid-19, one thing remains the same: our commitment to your safety and well-being.

Infection control is always a top priority for our practice. We adhere to standards established by the American Dental Association (ADA), U.S. Centers for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA). The guidelines emerging from these agencies are actively evolving and we remain up to date on all new rulings and guidance being issued in real-time.

As your dental team, we are proud to add that our entire staff is composed of vigilant, socially-conscious professionals who behave through informed, sensible decisions. They protect our own safety as a family at Glen Dental Center and absolutely deliver our patients and their families the same vigilant protection through every detail of their daily work. Let there be no mistake, the humans behind the scenes are most imperative to ensuring best practices. We have the upmost confidence in our team to ensure that you are in very good hands, especially in these concerning times. Our personal standards are unfailing.

We are thrilled to get back to seeing all of you and have implemented some changes.

Listed are new procedures and protocols you will encounter:

• 24-48 hours prior to all appointments, the phone number on file will be called. You will receive with a text message or email which will direct you to complete a brief series of questions.  It is necessary that we make contact prior to arrival in order to accomplish mandatory screening questions. These will affect anyone entering the office.
• Please call once you have arrived outside the office. We will coordinate your entrance making sure a treatment chair is immediately available. The reception area will be closed.
• If calling upon arrival to announce a child patient, a discussion can be had to help orchestrate the best solution for dismissing younger patients. 
• Anyone accompanying the patient will be required to wait outside the office (in your vehicle or otherwise) during the length of the appointment.
• For very young patients or new exams with accompanying parent, please call for special discussion.
• Hand sanitizer or hand washing is located near the office entrance and is required for use by all upon entering the office.
• Each patient’s temperature will be recorded upon arrival.
• Upon completion of appointments, we will schedule your next visit chairside, or you may call the office immediately after exiting to schedule your next visit. Our front desk is accepting payment over the phone.
• Patient volume will be limited to 3 chairs. It is important to arrive on time; appointments are especially contingent upon one another at this time. Proper social distancing procedures will be strictly enforced.
• Patients should brush their teeth at home just prior to arriving at the office.

Finally, our staff will be adorned in new PPE when you see us again. We’re very happy with the preparations we’ve made throughout our office.

We will be contacting you soon to schedule your next appointment. Likewise, please feel free to call us directly. We look forward to seeing you again and are happy to answer any questions you may have. Thank you for being our patients. We value your trust and loyalty and look forward to welcoming you back soon.

Faithfully,

Drs. Gilmor and Phillips and the Glen Dental Center Team

Glen Dental Center

2222 Chestnut Ave Ste 200

Glenview IL  60026

info@glendentalcenter.com